Refund policy
Last Updated: November 1, 2026
At TCGPlayer.store, customer satisfaction is important to us. We want every customer to enjoy their shopping experience.
14-Day Return Policy
We accept return requests within 14 days of receiving your order.
To qualify for a return:
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Products must be unopened and unused.
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Original packaging and seals must remain intact.
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Products must be in their original, undamaged condition.
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Proof of purchase or order number must be provided.
Due to the collectible nature of trading cards, opened booster packs, boxes, sealed products, and other opened collectibles are not eligible for change-of-mind returns.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide:
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Your order number.
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Clear photographs of the product.
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Photographs of the packaging and visible damage.
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A brief description of the issue.
We will review your request and work toward an appropriate solution, which may include a replacement or refund.
Exchanges
We accept exchange requests within 14 days of delivery, subject to approval and product availability.
Products must be unopened, unused, and in their original packaging.
How to Request a Return or Exchange
Contact our customer support team with your order number and reason for the request.
Please wait for return authorization and instructions before sending any product back.
Refunds
Once an approved return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method whenever possible. Processing times depend on your payment provider or bank.
Return Shipping
For approved change-of-mind returns, customers may be responsible for return shipping costs.
For damaged, defective, or incorrect items, please contact us before returning the product so we can determine the appropriate shipping arrangement.
Contact Us
Email: support@tcgplayeer.store
Phone: +1 (912) 398-4854
Address: 1208 Mountain Cut Rd, Appomattox, VA 24522-9261, United States.